Answer: To purchase games on Game Scape, please ensure there is sufficient airtime credit / credit balance in your prepaid account or ensure your postpaid line is active during purchases. Also, make sure that your mobile is connected to the wifi with internet or mobile data during purchases. Note: You are advised to connect to the internet via WIFI if you are downloading huge filesize from Game Scape to avoid expensive data charges.
Answer: To purchase games from the Game Scape, please follow the guided steps displayed on the screen for making purchases. Ensure you have keyed-in the correct TAC / OTP (One time pin) correctly. If you are having difficulties purchasing the games, please contact us here (Enquiry Form) and our customer service will guide you.
Answer: Do not close the browser window “Your Purchase was Successful” upon making successful purchases, click on the button “Click here to download your purchase” to get your game. Note: Refrain from retrying or attempting to purchase or you will be charged again, please contact us here (Enquiry Form) and enquire about your purchase.
Answer: The games you have purchased from Game Scape is attached to your old device IMEI ID and phone number, you may need to re-purchase the game from Game Scape again if you have changed to a new device.
Answer: Please restart your mobile phone and retry again. Make sure your handset has sufficient storage space to support the game. Please verify that your handset is an Android OS mobile phone before proceeding to purchase.
Answer: When you submit your payment details, the Game Scape payment service will process authentication on carrier billing via telco and depending on the outcome of the authorisation request, you will see either a successful or failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by an sms. This sms will include the details of your purchase, which is a unique reference for your payment, and should be quoted on any correspondence with Game Scape. If you received more than one sms and you have only made one purchase, please contact us here (Enquiry Form) and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
Answer: Please allow seven (7) to fourteen (14) working days for refund amount to be paid to your mobile phone number or refund back to your airtime if you are on prepaid line.
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* Help: If you have issues downloading the game file, please read and follow our steps to Purchase and Install Games in our
FAQ here or contact our Customer Service via email: [email protected] or