Frequently Asked Questions

Frequently Asked Question

Cannot buy games

Answer: To purchase games on Game Scape, please ensure there is sufficient airtime credit / credit balance in your prepaid account or ensure your postpaid line is active during purchases. Also, make sure that your mobile is connected to the wifi with internet or mobile data during purchases. Note: You are advised to connect to the internet via WIFI if you are downloading huge filesize from Game Scape to avoid expensive data charges.

Carrier Billing

How do I buy Game Scape games?

Answer: To purchase games from the Game Scape, please follow the guided steps displayed on the screen for making purchases. Ensure you have keyed-in the correct TAC / OTP (One time pin) correctly. If you are having difficulties purchasing the games, please contact us here (Enquiry Form) and our customer service will guide you.

Download and Installation Issues

Did not get the download link

Answer: Do not close the browser window “Your Purchase was Successful” upon making successful purchases, click on the button “Click here to download your purchase” to get your game. Note: Refrain from retrying or attempting to purchase or you will be charged again, please contact us here (Enquiry Form) and enquire about your purchase.

I can't re-download the games I bought after I changed my device.

Answer: The games you have purchased from Game Scape is attached to your old device IMEI ID and phone number, you may need to re-purchase the game from Game Scape again if you have changed to a new device.

How do I re-download games bought from Game Scape Portal?

Answer: You may search for your preferred game in Game Scape and re-download again however there will be charges for purchase again as it is pay per download model.

I can't download the game I bought.

Answer: Please contact us here (Enquiry Form) and enquire for assistance.

Common Installation Issue & Enable Unknown Sources In Security Settings

STEP ONE : Go to Settings > Security

  • User’s action: User needs to go to Settings > Security

  • Remark: Some devices have different location for Security option, please search for Security under

  • “Settings”, “More”, or “About Devices”, on your device.

STEP TWO : Enabling “Unknown Sources Installation”

  • User’s action: User clicks on checkbox under “Unknown Sources” to enable installation of games.

Steps to Purchase and Install Games in Game Scape

STEP ONE : User selects game to purchase by clicking on RM5.00 BUY button

  • User’s action: User sees preferred game and click on RM5.00 Buy to proceed.

STEP TWO : User enters details for phone number

  • User’s action: User sees field to insert phone number and clicks on request TAC.

STEP THREE : User receives TAC code and keys in to confirm TAC code

  • User’s action: User keys in TAC and confirms TAC code received via SMS

STEP FOUR : User needs to click on “OK” to download file when prompt

  • User’s action: User needs to allow browser to download the APK file to the mobile phone by clicking “OK” as shown in picture.

  • Remedy: IF USER UNABLE to download or accidentally clicks on “CANCEL”, user can retry by clicking “CLICK HERE TO DOWNLOAD YOUR PURCHASE” again. (Button in GREEN color shown above).

  • After clicking on the green button, user needs to click on “OK” again. (Pointed by the finger)

STEP FIVE : Download Process Started. Observe download progress.

  • User’s action: Users can find the downloaded file in app, or able to find it in the top pulldown as shown by the finger (the download arrow).

  • Upon clicking on the download icon, user will see the list of downloaded games under “Internet Download” tab or “Other Downloads” (see finger pointer).

  • Warning: Do not click on “Clear list”.

Technical Issues

My game is crashing. What can I do?

Answer: Please restart your mobile phone and retry again. Make sure your handset has sufficient storage space to support the game. Please verify that your handset is an Android OS mobile phone before proceeding to purchase.

Refund Issues

How do I know if my payment is successful?

Answer: When you submit your payment details, the Game Scape payment service will process authentication on carrier billing via telco and depending on the outcome of the authorisation request, you will see either a successful or failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by an sms. This sms will include the details of your purchase, which is a unique reference for your payment, and should be quoted on any correspondence with Game Scape. If you received more than one sms and you have only made one purchase, please contact us here (Enquiry Form) and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.

How long before I can get my full refund?

Answer: Please allow seven (7) to fourteen (14) working days for refund amount to be paid to your mobile phone number or refund back to your airtime if you are on prepaid line.